Dvd Rw Format Software. The caller answers questions in their preferred language, and their responses are recorded in a database and can be addressed simultaneously to confirm authenticity. Call center voice recording and call logging are an invaluable feature of today customer centers and help monitor agent performance. Under question speech and DTMF responses, you can configure speech responses with words representing the concept and not DTMF response. You are logged in to a conference call, listened to the audience radio and completed an online training module, or received an automatic phone reminder for an upcoming doctor or dentist appointment. Highly reliable, easy to implement and remarkably efficient in almost every environment, VPI CAPTURE can record your multimedia interaction from a wide range of network configurations, TDM and VoIP telephony environments across a variety of locations.